Downtime: What Happens When Disaster Strikes?

“I’m sorry, our system is down.” –  One sentence that makes any CIO’s blood pressure skyrocket. Today hospital staffs have been trained to use systems and rely on electronics for just about everything they need to do to get their job done. But what happens when those systems go down?

Whether your HIS vendor system or network goes down due to unforeseen reasons, or due to planned maintenance, having a downtime plan is imperative. Leaving patients and staff confused, stressed, unhappy and uncoordinated is unacceptable. Obviously these situations are unavoidable, but there are ways to make them more manageable.

Hospitals need to adopt a robust technology that will keep information available and easily accessible for hospital staff. Without the right technology in place, the hospitals ability to ensure patient safety and to provide reliable, up-to-date information is near impossible during any type of downtime.

With the right technology and reliable staff, the Summit Downtime Reporting System can provide hospitals with an easy-to-use platform for business continuity. A comprehensive solution that ensures safety and reliability and a significant return on investment, all while enabling your staff access to what they need, when they need it.

If you would like to learn more about the Summit Downtime Reporting System, please email us, or join our upcoming webinar below.

Business Continuity during a HCIS or Network Downtime
Thursday, July 10th
1:00 pm EST

 

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DirectTrust Welcomes Summit Healthcare

This past week DirectTrust took the opportunity to introduce their newest members. We at Summit Healthcare are thrilled to be a part of the DirectTrust family, and look forward to a long and prosperous relationship. Below is a short snip-it from the article released. For more information visit www.directtrust.org

Summit Healthcare
Summit Healthcare continues to be the choice of hospitals who want to take full control of their healthcare system integration and automation needs. Since 1999, they have worked to provide over 1,000 clients with flexible technology, complementary tailored services and scalable solutions.  They work with all HIS platforms, EHR and Ancillary systems, and countless vendor partners and resellers.

Summit Healthcare joined DirectTrust to support their clients, vendor partners and the general hospital community as they look to expand and meet their Direct exchange communication and they look forward to the opportunity to interact with the Direct community. For more information on Summit Healthcare, contact Tara Marchi, Director of Corporate Development at tmarchi@summit-healthcare.com or visit them at www.summit-healthcare.com.

Best,
Kelly Gwynn
Operational Support
Kelly.Gwynn@directtrust.org

 

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CCD Data Exchange with Integrated HISP – Get Your Answers Here



HISP and Direct Messaging solutions continue to dominate conversations in the Healthcare IT community. The first in the series of deadlines is slated for July 1st to meet the Meaningful Use Stage 2 Transition of Care requirement.  This date is quickly approaching and many hospital organizations are scrambling.

Maintaining a secure and reliable standard for the exchange of Protected Health Information (PHI) is at the top of all CIO’s minds.  Ideally your standard HISP solution should position your enterprise to communicate with both in and out of network healthcare providers, but offering this direct interoperability with other electronic health records (EHR’s) Health Information Exchanges (HIEs) and Health Information Service Providers (HISPs) can get more complicated than you might think.

The facilitation of the Continuity of Care document (CCD) and the desire to leverage the Direct Messaging capabilities between hospitals, physician practices and HIE’s to promote interoperability will ultimately lead to a seamless exchange of data to support transition of patient care.

With Meaningful Use Stage 2 requirements now mandating Continuity of Care Record integration, organizations are being faced with numerous integration challenges including the management of multiple destination points, different integration protocols and the ability to filter data as needed for receiving entities’ requirements. Is your organization prepared for the Transition of Care Requirement, and it’s quickly approaching deadline?

Join us to learn more!

CCD Data Exchange with Integrated HISP- Get Your Answers Here
Tuesday, June 10th
1:00 pm EST

 

 

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Winchester Hospital Successfully Tackles Integration

Interoperability is a complex topic, not to mention it’s constantly changing. Having the ability to fully integrate your systems, and having the ability to connect your HIS to any vendor or receiving system is quite a feat.

Understandably so, many of the technologies out there are pricey. But oftentimes a hospitals success is ultimately determined by both their team and the strength of their interoperability strategy coupled with their technology.

One of our clients, Winchester Hospital, is a leader in providing community based care to suburban Boston and has been recognized as a progressive organization. Winchester puts an emphasis on patient care. They understand that this concept of a strong healthcare information technology and integration plan is the key to their success.

Winchester has implemented a scalable integration technology platform to bridge it’s systems and consolidate complex point-to-point interface environments. This has given them the ability to increase efficiency, and contribute to the hospital’s bottom line without ever losing sight of their goal to improve patient care.

 With a reliable interface engine and the ability to bi-directionally integrate between EMRs, HIEs and physician practices, Winchester has decided to focus efforts on their Meaningful Use Stage 2 requirements. Currently there’s a big push for many hospitals to successfully send and receive CCD interfaces with another entity, for support of the Meaningful Use transition of care requirement. This new requirement covers everything from CCDs to HISPs to Direct Messaging.

Join us for a webcast featuring Matt D’Errico, Director of IT and Ed Leftin, Senior System Analyst from Winchester Hospital as they present Winchester Hospital’s integration story.

Interoperability Strategy and Plan: Winchester Hospital
Thursday, May 8, 2014
at 1:00 PM EST

 

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Many Hospitals Lack Preparation for Disaster Recovery

According to a recent Meritalk report, 82% of health IT executives report that their organizations are not prepared for a downtime. Not only does this raise major concern in the area of patient care, but also brings into question the economics of some of these institutions.

Many organizations have faced a downtime of one kind or another. Most healthcare organizations have even faced an unplanned downtime. In today’s world, with technology evolving at a constant rate, a HIT system, Application or Network downtime shouldn’t effect an organization nearly as much as it has in the past. Business continuity tools make any type of downtime manageable, if they are in place.

Once a downtime starts, chaos typically quickly ensues. Physicians scramble to use paper charts, only to realize the most recent information on patient is unavailable. Organizations have become so dependent on electronic records, that using paper based data as a backup strategy was not viable. Tools such as the Summit Downtime Reporting System enable hospitals to rely entirely on electronic records, worry free.

Downtime Reporting systems provide clinical and non-clinical users with a snapshot of key information, which is easily accessible from multiple touch points within their hospital.  You can push critical report data to countless nursing units, ancillary departments and IT to ensure downtime is as streamlined and stress free as possible.  

For more information on the Summit Downtime Reporting System (DRS), join our webcast below. Hear Pomona Valley Hospital (PVH) discuss how they leverage Summit DRS to ensure they deliver critical patient reports on time and securely to designated downtime stations throughout their facility.  With the delivery of 7 critical reports, throughout 54 downtime stations, reaching over 3,400 end users – PVH is prepared for any type of downtime they may face.

Pomona Valley Hospital Presents their Business Continuity
Strategy for HCIS and Network Downtime

Thursday, April 10th, 2014

 

 

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Transition of Care Requirements – Off to a Fast Start

Today, organizations are faced with meeting multiple internal and external integration demands. Meaningful Use Stage 2 has brought a whole new set of requirements for healthcare facilities.

Each initiative and supporting requirement adds another degree of complexity to your interoperability environment.  One specific layer of integration is CCD data exchange to support your patient’s transition of care.  This data exchange brings additional questions ranging from how to push CCD data, the ability to query and consume CCD documents, as well as how to effectively communicate with other entities via direct messaging protocols.

The ONC recently listed 3 options available for Transition of Care certification:

1. “Native” capabilities all within the same EHR technology solution
2. EHR technology + HIE/HISP combination
3. HIE/HISP stand alone

Ideally, a HISP solution would plug into your current system, and allow you to expand and initiate your connections with all third parties. HISP’s have the ability to securely automate lab result deliveries, admit/discharge notifications and exchange the summary of care records with Ambulatory and Primary Care Providers. Integrating direct messaging and HISP capabilities with your current EHR is the simplest solution to successfully achieve Meaningful Use Stage 2 Transition of Care requirements.

Join the webcast below to learn more!

CCD Data Exchange with Integrated HISP –
Get Your Answers Here
Tuesday, March 25, 2014
1:00 PM – 2:00 PM EDT

 

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Another Successful Year at HIMSS

Posted on behalf of Jim McKinnon, Executive Vice President, Summit Healthcare

Finally back in the Braintree office after the whirlwind HIMSS Conference in Orlando.  Three and one half days (and nights!) of absolute frenetic activity.  My thanks to all of our clients that sought out the Summit Healthcare booth to check in on the latest products and services including our Summit Care Exchange application which handles the provisioning and transportation of CCD’s.  News of our recent partnership with Secure Exchange Solutions (SES) was one of the hottest topics of conversation giving us the ability to be a true one-stop solution for CCD/Direct Messaging and HISP functionality.  Our thanks to the executives at SES for stopping by to chat as well.

We had many folks stop by asking about MU 2 and how we can assist in their short term and longer term needs.  Maybe they were drawn in by our freshly baked chocolate chip cookies, made right in our booth!  Alex Casey, our Marketing Coordinator, made over 75 dozen cookies during the exhibit hall hours and still managed to welcome people to our booth and coordinate booth activities for the rest of us!

We are excited over the prospects of our partnership with S&P Consultants.  They are specialists in a range of professional services primarily to the Cerner client base.  We will be looking to combine our respective strengths to initially provide joint offerings around our Summit Downtime Reporting System (DRS), a business continuity solution.  Did I mention that we will be neighbors in May, when they move into Braintree Hill Park, our home for over six years now in Braintree, MA.

While the exhibit hall was great, we also treasured the evenings out with our clients, prospects and business partners.  Orlando provides so many options for dining and entertainment, but our dinners at the Capital Grille, Bice at the Portofino and The Palm were spectacular.  The night life at City Walk was interesting to say the least.  We caught up with a number of old friends and colleagues after the MEDITECH function to end our evening adventures on a high note.  Back to the daily grind and prospect of another month of winter in New England…

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Back at it Again: Day 2 at HIMSS14

Posted on behalf of Kevin Field, Regional Sales Manager, Summit Healthcare

What a day!  The second day of HIMSS seemed to have aligned with the four pillars of Summit Healthcare; work hard, remain active, embrace opportunity and have fun.

Much like the first day, the conversations were multi-faceted.  The two most common topics continued to be around CCD/CDA/HISP & bi-directional integration with the physician practices.  As MU Stage 2 is just around the corner and the “Transition of Care” requirement becoming a sharp reality, lots of attendees made it a priority to educate themselves and find a solution.  The Summit Care Exchange technology was very well received.  The tool has an inherent HISP offering with an interface engine backbone, providing organizations with the flexibility that is needed; today but more importantly into the future.

As far POI, the inbound order workflow that we’ve been able to master continues to resonate with folks that are looking to engage their community, become more interoperable, and find additional revenue in a time of declining reimbursements. 

Many of our existing customers stopped by our booth (#1021) to engage in conversations around their current solutions.  Any business is only as strong as their customers’ success.  We take great pride in these partnerships and continuing to develop our product lines to meet their current and future interoperability challenges.  Each year there is valuable takeaways that contribute to our development roadmap.  Day 2 was no exception.

We continued to have a lot of business-to-business conversations throughout the day.  Many organizations, from large to small, are actively seeking to use Summit’s tools to achieve a variety of interoperability goals.  Each of these conversations is unique and gives insight to the puzzle that is healthcare.  We believe our interface engine, Summit Express Connect, and the Summit Scripting Toolkit help mold those pieces together.  Eventually we will get to a finished frame.

We ended the day indulging in a nice dinner with prospects and clients and then headed over to City Walk.  It was a great opportunity to catch up with all of our Meditech clients.  We enjoyed a few drinks with good music and better company.  Tomorrow brings the finish line of HIMSS.  While we will be exhausted, the successful nature of the conference means we can’t wait until next year!

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Chatter Around HIMSS14

Posted on behalf of Amy Heffernan, Client Relations Manager, Summit Healthcare

Yesterday was the first day at HIMSS, and was filled with lots of great conversations.  It is always great to see old friends and make new ones.  The topic on everyone’s lips seems to be  around CCD and integrating with their HIE. 

As we all know it is important part to each hospitals infrastructure.  Summit is helping bridge that gap with our new Care Exchange product.  It will configure your CCD interfaces easily to other entities and allows integration of CCD documents with systems that are not compatible with CCD format.  Care Exchange also gives control over all filtering and routing of CCD documents and ability to push to other entities with in the hospitals network.  Our new mapper can reformat CCD documents into other formats if need be but most important is our HISP integration. 

Another common theme is upgrading downtime solutions to met the HIPPA Final Rule.  CIO’s have been asking for a centralized robust tool that gives clinician a snap shot of important patient data but meets meaningful use stage 2 requirements. Brian Rogers our product manager is has been demoing our DRS solution to a number of attendees. Let us see if we can help you.

Please stop by the booth (1021) to enjoy some fresh baked cookies.  The first batch will be out at 10 am so whether you need a morning pickup or an afternoon snack, we’d love to have you stop by.

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Hitting Meaningful Use Stage 2 at Full Force

2013 was an exciting year for the healthcare industry! Many organizations have achieved Meaningful Use stage 1 and are now beginning to move toward meeting stage 2. While Meaningful Use stage 2 is even more robust that the previous stage, there are a few major aspects that can be easily addressed. 

As organizations increase integration and strive to implement more robust electronic data capture, ensuring your organization has a comprehensive, streamlined and secure business continuity plan to address downtime has never been more important. With the passing of the HIPPA Final Rule access to critical data and the protection of this data is now mandated. Read here to learn more.

As we all dive into MU Stage 2, a shift in the evolution of data exchange can be seen throughout the industry with a variety of pathways for organizations to begin sharing SOC/CCD, more easily and cost effectively. This has never been more the case, than with the emergence of Direct Messaging protocols. However in order to comply, a Health Information Service Provider (HISP) needs to be in place. Are you covered?

These are only two of the many hurdles the healthcare community faces when looking to meet Meaningful Use Stage 2 requirements. While requirements continue to evolve it’s important we all stay on track and ahead of the curve. Will you be at HIMSS14 Conference next week? Join us at Booth #1021 to learn more about our Business Continuity and Interoperability solutions.  Please email us for meeting and product demonstration availability.

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