Preparing for a Downtime – Ahead of Time
Preparing for a Downtime - Ahead of Time Posted on behalf of Eric Murphy, Support Analyst As a Support Analyst here at Summit Healthcare, I cannot stress enough the importance of making sure that [...]
Role of an Integration Engine in Large and Small Enterprises
Role of an Integration Engine in Large and Small Enterprises Posted on behalf of James Proctor, Director, Integration Services When reviewing the state of integration engines in the healthcare vertical it is easy to [...]
When Fake Test Records Are Still Too Real
When Fake Test Records Are Still Too Real Posted on behalf of Bill French, QA Engineer In the Healthcare software world, the need for accurate and reliable test data is as strong as ever. [...]
Go LIVE or Go-Live – It all depends on your perspective
Go LIVE or Go-Live - It all depends on your perspective Posted on behalf of Christel Fowkes, Regional Sales Manager. A few years ago, I spent numerous days with my father walking the halls [...]
Efficient Patient Care, That’s What It’s All About
Efficient Patient Care, That's What It's All About Posted on behalf of Katie Jankowski, Implementation Engineer, Managed Services I remember working at a local dentist office sorting through patient records and putting them back [...]
The Psychology of Customer Support
The Psychology of Customer Support Posted on behalf of Paul Hendrickson, Senior Support Analyst Tech Support, Customer Care, User Satisfaction Engineer, Manager of Fix-All-The-Things, Level 86 Client Success Warrior… in the end, they all [...]
Keep On Scripting In The Free World
Keep On Scripting In The Free World Posted on behalf of Scott Anderson, Manager, Quality Assurance Scripting & automation. (AKA Robotic Automation - RPA) What does one think of when these words are uttered [...]
Steps to a Successful Interface Engine Migration
Steps to a Successful Interface Engine Migration Posted on behalf of Jeff Ford, Director, Managed Services Changing your Integration Engine vendor is a big undertaking for any Healthcare system to undertake. There are so [...]
How Can I Use My Engine or Scripting for Alerting Specific Activities in My Hospital?
How Can I Use My Engine or Scripting for Alerting Specific Activities in My Hospital? Posted on behalf of Marianne Soucy, Director, Solutions Group Many of our clients find or request different ways they [...]
Collaboration in Healthcare: A Product Manager’s Experience at the HIMSS18 Interoperability Showcase
Collaboration in Healthcare: A Product Manager’s Experience at the HIMSS18 Interoperability Showcase Posted on behalf of BJ Rosario, CPM, Product Manager When was the last time you talked about a product not for the [...]