Community Hospitals Embrace Summit Healthcare’s Provider Alert to Enhance Communication with Area Providers

Braintree, Mass., March 13, 2017Summit Healthcare’s Provider Alert, a clinical event notification and data exchange solution, has received strong initial adoption in the market place. Henry Mayo Newhall Hospital, located in California’s Santa Clarita Valley, and Parkview Medical Center, based in Colorado, are the first two hospitals to implement the innovative workflow tool, which allows organizations to coordinate across the continuum of care.

Provider Alert is a web-based and mobile application that allows hospitals to deliver real-time patient-specific data and critical documents to area providers regarding significant hospital events. The software supports proactive transition of patient care summaries, to aid in the reduction of readmission rates, lower healthcare costs, and improve patient-provider relationships.

“Primary healthcare providers are often unaware when their patients experience an important hospital event, such as clinical tests, or being admitted, transferred, or discharged,” said Paul Actis, Summit Healthcare’s Vice President of Research & Development. “Provider Alert’s Proactive Clinical Event Notification helps fill communication gaps by eliminating disconnects between hospitals and other continuum of care stakeholders – ultimately improving health outcomes and lowering unnecessary costs.”

When Henry Mayo Newhall Hospital decided that it needed to further improve proactive communications with providers, clinics and other ambulatory practices, they selected Summit Healthcare’s new Provider Alert solution. Prior to Provider Alert, area physician practices called Henry Mayo’s records office every time they needed patient admissions documentation, including history and physical reports (H&P), lab and test results, summaries of care, transcriptions, facesheets, diagnostics, and radiology reports. Since implementing Provider Alert, Henry Mayo has experienced the following outcomes:

• Sent notifications to over 315 area care providers within one month of implementation
• Eliminated an average of 150 phone calls and faxes daily within health information management (HIM)
• Delivered over 781k event and reporting notifications
• Shared 40k Emergency Department (ED) encounters, 35k outpatient encounters, and 26k pre-admit and admit encounters

Parkview Medical Center, a Summit Healthcare partner since 2004 and leading hospital in Pueblo, Colorado, has also implemented Provider Alert. Now, with the addition of this service, Parkview Medical Center is effectively maximizing its ability to create a secure and efficient workflow – greatly improving quality of care and enhancing relationships with patients and providers.

Previously, when a physician’s office wanted to be notified of patient events, and receive patient encounter information, such as lab reports, radiology, physician documentation (PDOCs), or CCDs, providers would have to call the hospital and request the information directly. The information was either sent via fax, which was extremely labor intensive, or through a third party system, which allowed little control over document manipulation. In return, physician’s offices were receiving large, unmanageable and unsecure documents. Provider Alert significantly improves these processes, allowing Parkview Medical Center to focus on providing quality healthcare services, and improving the health of the patients they serve.

“What got us excited about Provider Alert was that it would fix the whole process of how we’ve been sending and receiving data between ourselves and our providers. The solution offers secure, fast, and efficient sharing of documents, which removed the need for other unreliable third party software,” said James Hruby, Project Manager at Parkview Medical Center. “Parkview needed a reliable and consistent way to send a specific document, or summary of a document, securely and in real time. With Provider Alert, we can do just that.”

Key features of this software include direct communication between the hospital and physician’s offices through electronic notifications. With this tool, hospitals will be able to deliver notifications to physician’s offices in their area to alert them if any of their patients had been seen or treated at their facility. Clinical Event Notifications can be configured to handle various integration and communication workflows, preferred by the care team subscriber, and can be presented through EHR integration, Direct Messaging, a Web-Based Desktop, or Secure Text Messaging. Summit Healthcare’s own Summit Exchange integration and rules engine, combined with Account and Subscription Verification features found in Provider Alert, ensure that the correct patient information is securely delivered to the correct care team every time.


About Henry Mayo Newhall Hospital
Located in the San Clarita Valley in California, Henry Mayo is a 238-bed, not-for-profit community hospital and trauma center. Henry Mayo’s outstanding affiliated medical staff is comprised of physicians whose expertise ranges across more than 71 specialties and subspecialties. Learn more at

About Parkview Medical Center
Founded in 1923, Parkview Medical Center in Pueblo, Colorado, offers general acute healthcare and behavioral health specialty services. As a private, non-profit organization, Parkview is licensed for 350 beds and provides a full range of healthcare services including the region’s only certified and verified Level II Trauma Center as well as the region’s first certified Stroke Center. Parkview Medical Center is the leader in cardiac, women’s, emergency, and neurological services as well as behavioral health programs. As a vital healthcare source, Parkview’s service area includes Pueblo County and 14 surrounding counties, which together represent 370,000 total lives.

Parkview Medical Center is the largest non-government, nonprofit, private sector employer in Pueblo County with more than 2,700 employees and provides a skilled medical staff of over 370 physicians. The impact of our workforce triggers a strong impact on the community as Parkview’s annual payroll contributes $155 million to the economy.

About Summit Healthcare
Summit Healthcare is the choice of hospitals and providers who want to take full control of their healthcare systems integration and information management requirements. Since 1999, we have worked to provide the industry with the most flexible integration technology with complementary tailored services and solutions. Visit us at