In today’s technology focused workspace, our clinicians depend heavily on technology to provide safe and effective patient care. Any interruption in technology services is costly in time, money, and potentially even in patient safety. It can result in uncomfortable situations as patient care must continue even in less than optimal conditions.
System downtime can occur both planned, due to maintenance and system upgrades, or unplanned, due to system failures, malware attacks, or other situations.
How prepared is YOUR organization for a planned or unplanned downtime?
If you cannot answer YES to the questions below, please contact us at Summit Healthcare to see how we have helped hundreds of other hospitals take care of their patients during those critical downtime situations.
During a downtime:
- Do your clinicians have access to critical patient data including close to real time patient MAR’s, Nursing Censuses, and similar reports?
- Do your clinicians have a one stop place to go for all downtime forms, instructions, and training material?
- Can you monitor and track any access to PHI (down to the patient level) enacted during a downtime?
- Do you have redundant systems capable of backing themselves and their data up for use in a downtime?
- Is your downtime solution available to ANY clinician that needs it, or only a select few users?
- Does your downtime solution work even if Active Directory or your network is compromised by the situation?
Ed Ricks, former CIO of Beaufort Memorial Hospital, speaks about Summit Healthcare’s Downtime Reporting tool