Senior Support Analyst
Why did you join Summit Healthcare?
Toward the end of 2016, I was ready to take the next steps in my professional career to keep up with the excitement of my non-work life. Summit offered me a perfect place to do this, where I was challenged with new and interesting situations each day, while being surrounded by extremely intelligent, energetic co-workers, from whom I could expand my own knowledge and capabilities to keep growing.
Tell us about your career and what you were doing before Summit Healthcare.
Prior to working at Summit Healthcare, I worked as the Customer Training and Support Leader at a document management and automation company for 7 years. It was in that role that I came to really enjoy working in a technical and client support capacity, with each new challenge presenting me the opportunity to think creatively and develop interesting solutions to difficult problems. Basically, fixing something that is broken just makes you feel kind of awesome!
How would you describe the support team at Summit Healthcare?
The support team at Summit Healthcare truly is a *team*. While we may work on our individual cases separately, if there is ever a question or snag in a situation, additional input is always there. It’s also important to note that it isn’t limited to the direct support team either – all it takes is a quick call or email, and you have half the company throwing their ideas or experiences out to help. Whatever the department or title, we all have the same goal: products, training, and support that put our clients in the best position possible for achieving their needs. Happy customers mean happy support people.
What do you like to do in your free time?
I am a dad to an awesome, extremely energetic almost-three-year-old boy named Blake, and assistant manager of “What Do You Need Me to Do” at my wife’s pie company, The Piesmith. I also play drums in a hardcore band, and am a massive, unapologetic video game nerd.
What is your favorite thing about working at Summit Healthcare?
The answer is a bit cliché but at the end of the day, it has to be the people. From the top of the company straight down, there isn’t a person within Summit Healthcare that wouldn’t do everything they could to help you day to day, or that you wouldn’t want to share a conversation and a beer with.
What is your favorite part about supporting our clients?
I don’t think it is any kind of revelation to say that Application Support can be a stressful job. That said, I’ve found that the clients we have at Summit Healthcare are not only intelligent and capable, but creative and open-minded, as well. It’s a pleasure and a privilege to become a trusted contact for the people I work with at our customer sites, and the feeling of solving a really difficult problem together is just the best.