The Psychology of Customer Support

By |2018-10-02T11:20:46-04:00October 2nd, 2018|Healthcare IT, Homepage Feature, Post to Homepage Grid|

The Psychology of Customer Support Posted on behalf of Paul Hendrickson, Senior Support Analyst Tech Support, Customer Care, User Satisfaction Engineer, Manager of Fix-All-The-Things, Level 86 Client Success Warrior… in the end, they all boil down to basically the same thing: the voice on the other end of the phone when stuff is broken.  [...]